This Site/ Application/ Services is/are
operated /provided. These terms and conditions (“User Terms”) apply to Your visit to and use, of the
Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or
services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of
Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not
require any physical or digital signatures. By clicking on the “I ACCEPT” button, You are consenting to be bound by these User Terms.
PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms,
then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE
AS A BINDING AGREEMENT BETWEEN YOU AND Mafat Cabs IN RESPECT OF THE USE AND SERVICES OF THE SITE.
Your acceptance of the User Terms
shall be deemed to include your acceptance of the privacy policy available at https://www.mafatcabs.com
By accepting these User Terms, you also allow Mafat Cabs to send you promotional emails and SMS alerts from time to time. IT IS HEREBY EXPRESSLY
CLARIFIED THAT THESE USER TERMS WILL NOT APPLY TO A CUSTOMER TAKING ‘Mafat Cabs CORPORATE RIDES’ I.E., FOR CUSTOMERS WHO ARE AVAILING RIDES UNDER
THE DIRECT ARRANGEMENTS BETWEEN CORPORATE ENTITIES AND Mafat Cabs. 1.
DEFINITIONS
All of the defined and capitalized terms in these User Terms will
have the meaning assigned to them here below: (i) “Account” shall mean the account created by the Customer on the Application for availing the
Services provided by Mafat Cabs. (ii) “Additional Fee” shall mean any toll duty, inter-state taxes, etc. as may not be included in the Fare or not
already paid as a part of the Total Ride Fee but payable to any third party / government authorities for undertaking the Ride under Applicable Law.
(iii) “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules,
by-laws, regulations, Mafat Cabs notifications, guidelines, policies, directions,
directives and orders of any governmental authority, tribunal, or a court of India. (iv) “Application” shall mean the mobile application
“Mafat Cabs” updated by Mafat Cabs from time to time. (v) “Convenience Fee”/”Access Fee” shall mean the fee payable by the Customer
to Mafat Cabs for the Service i.e., for availing the technology services offered by Mafat Cabs, door to door service, wi-fi access, customer
support and cashless payment options. Convenience Fee shall be chargeable on every booking made through the Site. The Convenience Fee shall be
exclusive of all applicable taxes on the Convenience Fee, if any. (vi) “Cancellation Fee” shall mean the Fare and Convenience Fee payable towards
cancellation of a Ride by a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions available at
https://www.mafatcabs.com/info/faqs#Cancellations. The Cancellation Fee shall be exclusive of all applicable taxes on the Cancellation Fee, if
any. (vii) “City of Operation” shall mean a city in which the Customers and TPSPs avail and render the transportation services respectively.
For clarity, the services rendered by the TPSPs and availed by the Customers shall be in the same city. (viii) “Customer/ You” means a person who
has an Account on the Application. (ix) “Driver” shall mean and include such individuals as may be evaluated, appointed and trained by an operator
associated with us to provide the transportation services on its behalf and persons who are registered with Mafat Cabs and own the Vehicles and who
have necessary city taxi permits and other applicable transport vehicle permits and licenses to provide transportation services within the City of
Operation. (x) “E-Wallet” shall mean a pre-paid instrument, which can be used to make payments. (xi) “Fare” shall mean such amount in Indian Rupees,
which is reflected on the Application, as the fare payable for the specific Ride performed by a Driver. The Fare shall be exclusive of all
applicable taxes on the Fare, if any. In relation to Auto (a motor cab), the Fare shall be as prescribed by law and/or as stipulated by relevant
authorities. (xii) “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Mafat Cabs. (xiii)
“Mafat Cabs” or “us” or “we” or “our” shall mean, a company incorporated under the provisions of the Companies
Act, 1956, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean
and include all its successors, affiliates and permitted assigns. (xiv) “Registration Data” shall mean and may include the present, valid,
true and accurate name, email ID, phone number and such other information as may be required by Mafat Cabs from the Customer from time to
time for registration on the Application. (xv) “Ride” shall mean the travel in the Vehicle by the Customer facilitated through the Site. (xvi)
“Service(s)” means the facilitation of transportation service by Mafat Cabs through the Application or via a telephone request at the call
centre of Mafat Cabs, or booking on the Site, within the City of Operation, as elaborated in Clause 4. (xvii) “Site” shall mean the Application
and the website https://www.mafatcabs.com/ operated by Mafat Cabs or any other software that enables the use of the Application or such
other URL as may be specifically provided by Mafat Cabs. (xviii) “Substitute Vehicle” shall mean another vehicle arranged for transporting the
Customers to his/her destination, in the event of a Vehicle breakdown. (xix) “Total Ride Fee” shall mean and include the Fare, the Convenience
Fee or Access Fee, the Cancellation Fee and Additional Fee and taxes as may be applicable from time to time. (xx) “T&Cs” and “User Terms” shall
mean these Customer terms and conditions. (xxi) “TPSP” shall mean a Driver and/or an operator associated with us offering the service of
transporting Customers within the City of Operation as requested by the Customer on the Application. (xxii) “Vehicle” shall mean a motor cab
as defined under the Motor Vehicles Act, 1988. 2. ELIGIBILITY You will be “Eligible” to use the Services only when You fulfil all of the
following conditions: (i) You have attained at least 18 (eighteen) years of age. (ii) You are competent to enter into a contract under the
Applicable Laws. If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter
into contracts such as this User Terms due to age, You must abide by such age limits. Mafat Cabs
3. REGISTRATION AND ACCOUNT 3.1 You understand and acknowledge that You can register on the Site only after complying with the
requirements of this Clause 3 and by entering Your Registration Data. 3.2 You shall ensure that the Registration Data provided by You is
accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or
incorrect Registration Data provided by You. 3.3 You are solely responsible for maintaining the confidentiality of Your Registration Data and
will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account
cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else
using Your password or Account, either with or without Your knowledge. 3.4 We reserve the right to suspend or terminate Your Account with
immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is
incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or
equitable. 3.5 Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site
(“Permitted Information”), Mafat Cabs does not want You to, and You should not, send any confidential or proprietary information to Mafat Cabs
on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms You agree that any information or
materials that You or individuals acting on Your behalf provide to Mafat Cabs other than the Permitted Information will not be considered
confidential or proprietary. 3.6 It is Your responsibility to check to ensure that You download the correct application for Your device.
We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device.
We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible
or unauthorized device. 3.7 We allow You to open only one Account in association with the Registration Data provided by You. In case of any
unauthorized use of Your Account please immediately reach Us at support@mafatcabs.com. 3.8 In case, You are unable to access Your Account,
please inform Us at support@mafatcabs.com and make a written request for blocking Your Account. We will not be liable for any unauthorised
transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your
Account, and shall not have any liability in case of Force Majeure Event. Mafat Cabs 4. SERVICES 4.1. The Site permits you to
avail the transportation services offered by TPSPs. The Service allows You to send a request through
Mafat Cabs to a Driver on the Mafat Cabs network. The Driver has sole and complete discretion to accept or reject each request for Service.
If the Driver accepts a request, Mafat Cabs notifies You and provides information regarding the Driver - including Driver name,
Vehicle license number, telephone contact details of the Driver and such other details as Mafat Cabs may determine. 4.2. Mafat Cabs shall
procure reasonable efforts to bring You into contact with a Driver, subject to the availability of Driver in or around Your location at the
moment of Your request for such services. 4.3. By using the Application or the Service, You further agree that: (i) You will only use the
Service or download the Application for Your sole, personal use and will not resell or assign it to a third party; (ii) You will not use an
account that is subject to any rights of a person other than You without appropriate authorization; (iii) You will not use the Service or Site
for unlawful purposes; (iv) You will not try to harm the Service, Site or our network in any way whatsoever; (v) You will provide Mafat Cabs
with such information and documents which Mafat Cabs may reasonably request; (vi) You will only use an authorized network to avail the
Service; (vii) You are aware that when requesting Services, whether by message, via Site or calling the call center of Mafat Cabs,
standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply;
(viii) You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which
You are present while using the Site or Service; and (ix) You are aware of and shall comply with the Information Technology Act, 2000
and the rules, regulations and guidelines notified thereunder. 4.4. Mafat Cabs reserves the right to immediately terminate the Service and
the use of the Application in the event of non-compliance with any of the above requirements. Further, Mafat Cabs will store the information
provided by You or record your calls for contacting You for all Service related matters. You shall promptly inform Mafat Cabs on any change
in the information provided by You. 4.5. Mafat Cabs or an authorised representative of Mafat Cabs, shall provide information regarding
services, discounts and promotions provided by Mafat Cabs to You by way of an SMS or email to Your registered mobile number/registered
email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information,
You may at any point of time visit the specific link provided in the Site to discontinue the same. Mafat Cabs | Mafat Cabs
4.6. Mafat Cabs WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR INFORMATION AS AND WHEN IT DEEMS FIT AND IT
MAY STORE OR TRANSFER YOUR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE YOU ARE LOCATED IN ORDER TO PERFORM Mafat Cabs’S
OBLIGATIONS UNDER THESE CUSTOMER T&C. 4.7. You agree to grant Mafat Cabs a non-exclusive, worldwide, perpetual, irrevocable, royalty-free,
sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in your
information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT Mafat Cabs TO SHARE
YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES. 4.8. You agree and permit Mafat Cabs to share any information provided
by You with third parties in order to facilitate provision of certain value-added services offered by such third parties to You and/or to
provide certain value-added services to You by Mafat Cabs. You hereby expressly consent to receive communications
from Mafat Cabs/ third parties offering value-added services to You through Your registered phone number and/or e-mail id and/or the Site.
You agree that You will not hold Mafat Cabs responsible for any such communications received from third parties,
nor will any such communication amount to spam, unsolicited communication or a viMafat Cabstion of Your registration
on the national do not call registry. 4.9. Mafat Cabs will be entitled to enter into any tie-up in terms of joint-venture
or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained.
In such case, depending upon the modality and the mechanism as may be devised, You will be provided with the services by Mafat Cabs jointly
and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of
such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.
4.10. In the event Mafat Cabs provides You any device as a part of the Services including but not limited to Mafat Cabs Play (“Mafat Cabs Device”),
You shall comply with the following. ‘Mafat Cabs Play’ means a connected car platform using multiple devices in-car and cloud technology
platform owned and operated by Mafat Cabs, which endeavours to provide an interactive experience to You - (i) You shall not tamper, pilfer
or misuse the Mafat Cabs Device(s) or allow, induce or assist a third party to indulge in such activity. (ii) You shall not transcribe,
distribute, download, store, duplicate and reproduce the content forming part of the Mafat Cabs Device(s) (“Content”), in whole or in part,
through any medium including, but not limited to, tape, disc, hard disk, computer system, or other electronic recording or transmission device.
Mafat Cabs (iii) You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially
exploit or make available to any third party, in any way, the Mafat Cabs Device(s) and/or any Content; (ii) modify or make derivative works
from the Content; (iii) create Internet “links” to the Content or “frame” or “mirror” any Content on any other server or wireless or
internet-based device; (iv) reverse engineer or access the Mafat Cabs Device(s) and/or Content in order to (a) design or build a
competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Mafat Cabs Device(s)
and/or Content, or (c) copy any ideas, features, functions or graphics of the Mafat Cabs Device(s) and/or Content, or (v) launch an
automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms,
or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Mafat Cabs
Device and/or Content (iv) You shall not use the Mafat Cabs Device(s) for any illegal or unlawful purposes including but not limited to playing /
watching pornographic content on the Mafat Cabs Device and shall use the Mafat Cabs Device(s) solely for purposes determined by Mafat Cabs and
strictly in accordance with these User Terms. You shall solely be responsible and liable for any viMafat Cabstions of law committed by You and
misuse of the Mafat Cabs Device(s), if any, with the Mafat Cabs Device(s). (v) You shall ensure that the Mafat Cabs Device(s) is maintained in
Your possession in a proper manner. Mafat Cabs may, at its sole discretion, charge such amounts from You as may be determined by Mafat Cabs for use of
the Mafat Cabs Device(s) by You. (vi) In the event the Mafat Cabs Device(s) is not functioning properly or if there is any technical or safety issue
in relation to the Mafat Cabs Device(s), You shall immediately inform the Driver about any such issue. (vii) You shall use the Mafat Cabs Device(s)
with due care and caution and not do anything or permit anything to be done that may cause damage to the Mafat Cabs Device(s). If the Mafat Cabs
Device(s) is damaged and is not repairable due to any act of You, You shall pay amounts to Mafat Cabs, as may be determined by Mafat Cabs. If You fail or
are unable to pay the amounts determined by Mafat Cabs, Mafat Cabs shall be entitled to suspend / terminate Your Account with Mafat Cabs without
prejudice to Mafat Cabs’s rights under these User Terms and under Applicable Laws. 4.11. In the event of breakdown of the Vehicle, which is beyond repair,
before completion of the Ride, Mafat Cabs on a best effort basis and at its sole discretion may arrange for a Substitute Vehicle for completion of Your
Ride to Your destination. However, the arrangement of Substitute Vehicle shall be subject to its availability. 4.12. You acknowledge and agree that
Substitute Vehicle may not be necessarily of the same type as the original Vehicle booked by You from the Site. 4.13. Mafat Cabs bears no
responsibility and liability for delays and losses suffered by You or caused to You as a consequence of the breakdown of the Vehicle or the Mafat Cabs |
Mafat Cabs8 Substitute Vehicle. 5. CONFIRMATION OF BOOKING 5.1. Mafat Cabs shall, upon receiving the booking request from You in
the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed
to You vide an SMS or email. In the event the booking is confirmed, You shall check the booking details including but not limited to pick up time and
pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre. 5.2. You shall bear the
consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS or email or failure to inform Mafat
Cabs of the incorrect details immediately. 5.3. Certain selective customers will be eligible to avail the Service under a ‘Guest Booking’ feature,
provided by Mafat Cabs. Such customers will also be bound by the terms and conditions set out herein. 6. PAYMENT 6.1. Mafat Cabs shall
charge Convenience Fee or Access Fee for the Service which shall be determined and amended at the sole and absolute discretion of Mafat Cabs.
The Convenience Fee or Access Fee shall be payable by you to Mafat Cabs and shall be informed to you before you begin your ride. 6.2.
In relation to Mafat Cabs Autos plying within the City of Operation the Convenience Fee or Access Fee shall not exceed an amount of Rs 75 at any time.
6.3. TPSP shall charge Fare to You for the Ride offered to You by the TPSP. 6.4. You shall be required to pay such Additional Fee, which will form
part of the receipt of the Total Ride Fee. 6.5. You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the
receipt of the Total Ride Fee. 6.6. In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you during the Ride
in cash i.e. Additional Fee, which are not included in the receipt of the Total Ride Fee. 6.7. The Total Ride Fee will be collected by the Driver or
Mafat Cabs from You at the end of the Ride, as set out in Clause 6.7 below. 6.8. Mafat Cabs shall provide a receipt of the Total Ride Fee payable by You
at the end of the Ride, however, separate invoices raised by the TPSPs for the Fare and Mafat Cabs 9 Additional Fee, and the
Convenience Fee or Access Fee raised by Mafat Cabs shall be provided to You on request. You may raise a request for a copy of the invoices from our
Support page. 6.9. All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, Cancellation Fee shall be borne and payable by You to
the TPSPs or Mafat Cabs, as the case may be. 6.10. You shall choose to pay for the Service Fee by either of the following four methods: (i) Cash
payment: Cash payment towards the Total Ride Fee after the completion of Ride can be made to the Driver. (ii) E-Wallet payment: Mafat Cabs offers You
the facility of making an online payment through an E-Wallet powered by a third party payment processor (“Payment Processor”). E-Wallet money will not be
applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection
with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Payment Processor that Mafat Cabs engages for the
purpose. Mafat Cabs will not be responsible for any errors by the Payment Processor in any manner. Further, even in cases of EWallet payments, all
Additional Fee (defined below) shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver.
When You choose to make an E-Wallet payment, Mafat Cabs shall collect the Fare on behalf of the TPSP who will be responsible for providing the
transportation services. (iii) Mafat Cabs Credit Payment: Payment for the Total Ride Fee can be made to Mafat Cabs on credit subject to the terms
provided at Further, even in cases of Mafat Cabs Credit payments, all Additional Fee shall have to be paid by You in cash, to the authority or person
concerned or if already paid by the Driver, to the Driver. When You choose to make an Mafat Cabs Credit payment, Mafat Cabs shall collect the Fare on
behalf of the TPSP who will be responsible for providing the transportation services. (iv) Credit Card/ Debit Card/ Net Banking Payment: Total Ride
Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by Mafat Cabs. Such PG may either be
Mafat Cabs or any of its affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including
credit/debit card details (Card Details) with the PG for the successful completion of payment towards Total Ride Fee to Mafat Cabs and authorize the PG to
complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes Mafat Cabs of the Site
and/or Application and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to debit
or credit the bank account associated with Your payment details. Your authorization further permits the PG to use Your Card Details for the processing of
transactions initiated by You at any of Mafat Cabs’s affiliates. Your authorization will remain in effect as long as You maintain an Account with Us. In
the event You delete Your Card Details with the PG or if You delete Your Account, the PG will not process any further transactions initiated by You at the
Site or Application and at the sites of any of Mafat Cabs’s affiliates. Your authorization under this clause is subject to any other terms and conditions
of the PG. 6.10. Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the
Payment Processor. Mafat Cabs shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.
7. CANCELLATION POLICY 7.1. You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject
to a Cancellation Fee as explained below: In Micro/Mini/Prime/Sedan/SUV/Luxury/Rental categories, Cancellation Fee will be charged • If you
cancel after 5 minutes after the cab is allotted or • If a driver cancels after waiting at Your location for more than 10 minutes •
Notwithstanding the foregoing, if the Driver is delayed by more than five (5) minutes to pick You, You will not be charged any Cancellation Fee.
7.2. You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification
shall be on the Application and/or the Site. 7.3. Mafat Cabs shall provide a receipt of the Cancellation Fee, if any, payable by You for every
cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and Mafat Cabs
for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from the Support page.
7.4. The Cancellation Fee shall be payable by You at the completion of Your subsequent Ride. 7.5. The mode of payment of the Cancellation Fee shall be
in terms of Clause 7 of Mafat Cabs these User Terms. 7.6. This Clause 7 shall not apply to corporate rides availed pursuant
to the terms and conditions. 8. USER VIMafat CabsTION OF USER TERMS 8.1. You shall not smoke and drink in the Vehicles or misbehave with the
Driver or distract the Driver or act in viMafat Cabstion of Applicable Law. In the event You are found to be involved in the activities set out above,
You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion
of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of
non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Mafat Cabs. 9. CUSTOMER RELATIONSHIP
MANAGEMENT 9.1. All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email
address mentioned in Clause 22.2. In case of a Ride booked on our Application, You shall be required to rate the Ride after its termination.
You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.
9.2. Reporting of any issue needs to be within 7 (seven) days
of the happening of the issue, failing which, such issue will not be addressed. 9.3. Any issue reported on channels other than the above
may be addressed by Mafat Cabs only on a best-effort basis. Mafat Cabs
takes no liability for inability to get back on other channels. 9.4. Mafat Cabs shall endeavour to respond to Your issues within 2 (two)
working days of Your reporting the same and endeavour to resolve it at
the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the
other. However, Mafat Cabs shall not be liable for any damages or losses
in the event You are not satisfied with any such resolution. 10. EMERGENCY SERVICES TO CUSTOMER 10.1 By accepting these User
Terms and on pressing the SOS button on the Mafat Cabs App, You consent
to Mafat Cabs using its best endeavours to provide You with assistance during a safety incident, emergencies or distress, as per Mafat Cabs’s
internal policies on emergency response. Mafat Cabs may undertake
remedial action(s), including, but not limited to the following:
10.1.1 When you press the SOS button and report a safety incident, the Mafat Cabs representative may escalate the incident internally
or liaise with any third Mafat Cabs party security service providers to assist You and/or deploy response teams
to Your location. 10.1.2 Mafat Cabs may inform any government authorities, such as the concerned police station, about the incident
and seek their assistance; Mafat Cabs may also provide such authority(ies) with your personal information including but not limited to
your exact GPS location, your registered email ID and mobile number to enable them to take appropriate steps to assist You. 10.1.3
Mafat Cabs may engage third party security providers to assist You and Mafat Cabs in addressing the incident. For this purpose, Mafat Cabs
may share your personal information, including but not limited to, your exact GPS location, your registered email ID and mobile number with
third parties such as a security services provider, to enable them to take appropriate steps to assist You and solely to resolve the
incident. 10.1.4 Further to the above, You may receive telephone calls from an Mafat Cabs representative and/or the relevant response
team at the time of pressing the SOS button and in the duration that the incident is being resolved,
and the same shall not be construed as breach of TRAI guidelines, in as much as these would be made for Your security and safety purposes.
10.2 Under this clause, You give Your express consent to permit Mafat Cabs to undertake the above along with any ancillary actions
that may be required to facilitate an effective emergency response. 10.3 Mafat Cabs will not be liable for any deficiency of service
, provided to You under this clause on a best efforts basis, and this clause does not, in any manner,
restrain You from seeking any other form of assistance from any other party. 11. FORCE MAJEURE 11.1 We shall not be liable for
any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event
and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
12. INDEMNIFICATION 12.1 By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold
Mafat Cabs, its affiliates, their licensors, and each of its officers,
directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities
and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your viMafat Cabstion or breach of any
term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your viMafat Cabstion of any
rights of any third party, including the TPSPs \or (c) Your use or misuse of the Application or Service. Mafat Cabs
13. LIABILITY 13.1. The information, recommendations and/or Services provided to You on or through the Site, the
Application and Mafat Cabs call center are for general information purposes only and does not constitute advice. Mafat Cabs will reasonably
keep the Site and its contents correct and up to date but does not guarantee that (the contents of) the Site is free of errors, defects,
malware and viruses or that the Site is correct, up to date and accurate. 13.2. Mafat Cabs shall not be liable for You missing
trains/flights/events or delays etc. as the Service is dependent on many factors not in Mafat Cabs’s control. You must book Your Ride
after taking into account the check-in time, traffic and weather conditions, political rallies, natural calamities, traffic barricades,
car breakdowns and other un-expected delays. 13.3. In the event, there is a delay by the Vehicle in reaching the pickup location
beyond 30 (thirty) minutes of the pickup time, Mafat Cabs shall only endeavour to get You in touch with the Driver assigned for Your Ride.
13.4. Mafat Cabs shall not be liable for any damages resulting from
the use of or inability to use the Site, including damages caused by wrong usage of the Site, error in call centre number, network
issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application. 13.5. You shall take full
responsibility of Your items and luggage. In case of lost items inside the Vehicle during the journey, Mafat Cabs will try to locate
the items on a “best-effort” basis but is not responsible for the same in case of loss or damage to the same. If You leave any
goods in the Vehicle or have any complaint in respect of the Services or the use of the Vehicle, You have to inform Mafat Cabs of the
same in writing within 24 (twenty four) hours of using the Vehicle or the Services of Mafat Cabs. In the event it is found, You shall
be informed about the Mafat Cabs office from where You can collect it after 3 (three) working days from the date You were informed.
Mafat Cabs however shall not be responsible for delivering the same back to You. If requested, Mafat Cabs may deliver the misplaced
item/s back to You after 3 (three) working days from the date You were informed, subject to the place of delivery being twenty (20)
kms from the Mafat Cabs office. Mafat Cabs shall charge You a flat fee of Rs 500 for such delivery. 13.6. Mafat Cabs does not assure
a complete sustainability of its Service and shall not be held responsible or liable for the same, in any manner. Mafat Cabs 13.7. Mafat Cabs shall not be responsible
for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email ID registered with Mafat Cabs.
Mafat Cabs will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any,
occurred in the information sent to You regarding booking confirmation. 13.8. IN NO EVENT SHALL Mafat Cabs BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Mafat Cabs HAS BEEN ADVISED OF THE POSSIBILITY
THEREOF. 13.9. IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL Mafat Cabs’s AGGREGATE LIABILITY ARISING OUT OF
OR IN CONNECTION WITH THESE USER TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE,
EXCEED THE AMOUNT OF Rs. 1000/- (Rupees One Thousand only). 13.10. If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability,
the scope and duration of such warranty exclusions and the extent of the liability of Mafat Cabs shall be the minimum permitted under Applicable Law. 14. APPLICATION LICENSE
14.1. Subject to Your compliance with these User Terms, Mafat Cabs grants You a limited, revocable, non-exclusive, non-transferable and non-sub-licensable license to download and install
a copy of the Application on a single mobile device that You own or control and to run such copy of the Application solely for Your own personal use and to use the Site. 14.2.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Site in any
way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Site on any other server
or wireless or Internet-based device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product
using similar Mafat Cabs ideas, features, functions or graphics of the Service or Site, or (c) copy, reproduce, record, or make available to the public any ideas,
features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants,
web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or
Site. 14.3. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in viMafat Cabstion of applicable laws; (ii) send or store infringing, obscene,
threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or viMafat Cabstive of third party privacy rights; (iii) send or store
material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or
performance of the Site, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application or Service or its related
systems or networks. 14.4. Mafat Cabs will have the right to investigate and prosecute viMafat Cabstions of any of the above to the fullest extent of the law. Mafat Cabs may involve
and cooperate with law enforcement authorities in prosecuting users who viMafat Cabste these User Terms. You acknowledge that Mafat Cabs has no obligation to monitor Your access to or use
of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with
Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. Mafat Cabs reserves the right, at any time and without prior notice, to remove or
disable access to any content that Mafat Cabs, at its sole discretion, considers to be in viMafat Cabstion of these User Terms or otherwise harmful to the Site, the Service or Application.
15. CONTENT POSTED BY CUSTOMERS 15.1. Mafat Cabs may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio
files or other materials or information given by you on the Site (“Posted Content”) by You. You represent that You have obtained all permissions
and consents required to post the Posted Content and such Posted Content complies with all requirements of the Posted Content. Mafat Cabs shall not in any manner be responsible for or
endorse the Posted Content. 15.2. You agree that when posting Posted Content, You will not: (i) Publish, post, upload, distribute or disseminate any inappropriate, profane,
defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money Mafat Cabs laundering or gambling, or otherwise unlawful material or information. (ii) Upload files that contain software or
other material protected by intellectual property laws (or by rights of privacy or publicity) unless You own or control the rights thereto or have received all necessary consents.
(iii) Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer. (iv) Advertise or offer to
sell or buy any goods or services for any business purpose, unless the Site specifically allows such messages. (v) Conduct or forward surveys, contests, pyramid schemes or chain
letters. (vi) Download any file posted by another user that You know, or reasonably should know, cannot be legally distributed in such manner. (vii) Falsify or delete any author
attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded. (viii)
Deceive or mislead the addressee about the origin of a message or communicate any information which is grossly offensive or menacing in nature. (ix) Restrict or inhibit any other
user from using and enjoying the Site. (x) ViMafat Cabste any code of conduct or other guidelines which may be applicable for any particular Posted Content. (xi) Harvest or
otherwise collect information about others, including e-mail addresses, without their consent. (xii) Threaten the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other
nation. (xiii) ViMafat Cabste any Applicable Laws or regulations including the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.
16. INTELLECTUAL PROPERTY OWNERSHIP 16.1. Mafat Cabs alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual
property rights, in and to (i) the Site, Application, product, Service and any suggestions, ideas, enhancement requests, feedback, recommendations or any other offering; (ii)
text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code; or (iii) other information provided by You or any other
party relating to the Site, Application or the Service. Third party trademarks may appear on this Site/ Application and all rights therein are reserved to the registered owners of those
trademarks. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. 16.2. These User Terms do
not constitute a sale and do not convey to You any rights of ownership in or related to the Site, the Application or the Service, or any Mafat Cabs intellectual property rights
owned by Mafat Cabs. You shall be solely responsible for any viMafat Cabstions of any laws and for any infringements of any intellectual property rights caused by use of the Services or
the Site/ Application. 16.3. You may use information on the Site purposely made available by Mafat Cabs for downloading from the Site, provided that You: (i) do not remove any
proprietary notice language in all copies of such documents and make no modifications to the information; (ii) use such information only for Your personal, non-commercial
informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or (iii) do not make any additional representations or
warranties relating to such information. 17. LINKS 17.1. If permitted by Mafat Cabs, You may establish a hypertext link to the Site, provided that the link does not state
or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any Mafat Cabs trademarks or service marks or any Content belonging to
Mafat Cabs and appearing on the Site, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third party website
or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent. 18. TERM AND TERMINATION
OF LICENSE AGREEMENT 18.1. Unless terminated in accordance with this Clause 17, the agreement between Mafat Cabs and You is perpetual in nature upon downloading the Application and for
each Ride booked through the Site. 18.2. You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close
Your Account at any time by following the instructions on the Site. 18.3. Mafat Cabs is entitled to terminate the agreement at all times and with immediate effect (by disabling Your
use of the Site and the Service) if You: (a) viMafat Cabste or breach any term of these User Terms, or (b) in the opinion of Mafat Cabs, misuse the Application or the Service. Mafat
Cabs is not obliged to give notice of the termination of the agreement in advance. After termination Mafat Cabs will give notice thereof in accordance with these User Terms. 18.4.
Termination of this agreement will not prejudice accrued rights of either Mafat Cabs or You. 18.5. Clauses 11 (Indemnification), 12 (Liability), 13 (Application License),
14 Mafat Cabs (Contents posted on Site/ Application), 15 (Intellectual Property Ownership), 17 (Term and Termination), 22 (Notice) and 24
(Applicable Law and Dispute Resolution) and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these User Terms in accordance
with their terms. 19. INVALIDITY OF ONE OR MORE PROVISIONS 19.1. The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these
User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that
is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms. 20. CONFLICT In the event of any contradiction or inconsistency
between this User Terms and any other agreement executed between You and Mafat Cabs, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing
by making reference to the relevant Clause sought to be modified under this User Terms. 21. DISCLAIMER 21.1. You agree that Mafat Cabs is merely an electronic platform to
facilitate aggregation of Vehicles and does not in any manner provide transportation services. Mafat Cabs does not endorse, advertise, advise or recommend You to avail the Services of
any Driver. Mafat Cabs also does not guarantee or provide assurance in respect of the behaviour, actions or data of the users posted on the Site. 21.2. We do not authorize anyone to
make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us. 21.3. Mafat Cabs and their representatives, officers, employees, agents and
contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or
the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from Mafat Cabs or any other person's negligence or otherwise). 21.4. This
Site, Application and all content on the Site and the Application are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation
warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of the
Site and/or Application and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application, and that
Mafat Cabs Mafat Cabs shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application. 21.5. All images,
audio, video and text in the Site and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner.
Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental. 21.6. Mafat Cabs is not engaged in the insurance business and does not provide any
insurance services. Mafat
Cabs has facilitated provision of insurance services for the benefit of Customers, under group travel insurance policies availed from insurance companies, whereby Mafat Cabs is acting as
the group manager of the policy. Mafat Cabs does not guarantee or make any promise in relation to the insurance policy/ insurance company, including but not
limited to any benefits from use of the insurance services provided by the insurance companies, such as coverage, claims and settlements. Any claim or servicing of insurance policies,
raised through the Application, remains a matter between the Customer and the insurance company, and Mafat Cabs shall not be responsible for the actions of the insurance company or the
Customer. It is to be noted that the insurance policy number, claim certificate, invoice for the insurance premium/ fee collected from the Customer is not be issued by Mafat Cabs, but
will be issued by the respective insurance company. Any issues in receiving tax invoices or issues faced in claiming the insurance are not the responsibility of Mafat Cabs. Mafat Cabs
disclaims all and all liability in relation to the services of the insurance company. Please reach out to the insurance company in case of any questions/ issues. 22. MODIFICATION
OF THE SERVICE AND USER TERMS 22.1. Mafat Cabs reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block,
discontinue or restrict your use to all or any feature of the Service or Application at any time. 22.2. Mafat Cabs shall not be required to notify You of any changes made to these
User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when Mafat
Cabs last modified the User Terms by referring to the “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. Mafat Cabs may
require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, Your
continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current
version of the User Terms made available on the Site at the time of such use. Mafat Cabs 23. NOTICE 23.1. Mafat Cabs may give notice by means of
a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail
to Your address on record in Mafat Cabs’s account information. 23.2. You may contact Mafat Cabs
24. ASSIGNMENT 24.1. You shall not assign Your rights under these User Terms without prior written approval of Mafat Cabs. Mafat Cabs can assign its rights under the User Terms to
any affiliate. 25. APPLICABLE LAW AND DISPUTE RESOLUTION These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User
Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall
attempt to settle the same amicably, through negotiation and consultation at such offices of Mafat Cabs as Mafat Cabs may designate. In the event the dispute is not resolved
internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and
Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the
time of such reference.
The reference shall be made to a sole arbitrator mutually appointed by Mafat Cabs and You. The place of the arbitration shall be Bengaluru, Karnataka, unless otherwise mutually agreed
by Mafat Cabs and You in writing.